Refund policy
Return and exchange policy
For all coffee bean products purchased in the sensory ZERO online shop, if you find the following conditions after receiving the goods, you can apply to us for return and product replacement:
For all coffee bean products purchased in the sensory ZERO online shop, if you find the following conditions after receiving the goods, you can apply to us for return and product replacement:
- Incomplete packaging
- Received items different from those ordered
- It has been more than 7 days since the product was received
- The product has been opened or unpacked
If you need to return a product, please email order@sensoryartisan.com
In case of any dispute, sensory ZERO reserves the right to make the final decision.